Service was amazing, and the plane was comfortable even for this long haul. But they could have more movies selections. But they were still a lot to choose from.
Due to mechanical problems it was delayed causing problems the actual flight. Was fune
First time with Porter and I can say this is best airline company in Canada. Great service, free WiFi, free snack and drinks (including beer and wine). Seats were super comfy on the Embraer jet and I appreciated the folding try table too. Staff were excellent both legs of the trip.
Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.
The E195-E2 is a great aircraft! Leather seats, lots of legroom and SO quiet! The flight crew is terrific!
Check in was slow because of passenger ahead in Reserve line. Seats were somewhat uncomfortable.
First time with Porter. Amazing experience overall, will be my airline of choice in North America whenever possible. Liked the quality of food and how it was served but one suggestion- a hot meal on the longer flights, perhaps?
Delayed by 2.5 hours. This happened previously on my flight from YOW to YVR on Dec. 26.2023. This is a terrible airline. The reason was there was lack of ground crew. This is a known event. AVOID PORTER AIRLINES IF YOU CAN. There is a reason half the plane was empty.
Flight delayed 6 hr. Looking for compensation and will claim for it.allow US people to fix to avoid huge delay having a canadian tech to fix it.
The airline arrival at the downtown airport is a big plus.. Food and beverage was excellent. Their non weather related cancellation is horrible. Overall I gave the airline 7 over 10 Tips for people flying porter from Boston. The airline doesn’t have inflight entertainment No TV No WIFI. Bring your entertainment with you.
-The cabin was ice cold - When we arrived in Houston there was no gate available -We had to wait 90 minutes for our luggage to arrive.. In the future I will avoid flying with Air Canada at at costs
How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?
Was 4 1/2 hours delayed. No food options, poor entertainment and cramped seats made worse by people in front reclining while we could not as in back row.
As a group, we pretty much had the plane to ourselves which was a very nice surprise! The staff was professional, personable and efficient! The seating was roomy and comfortable!
The flight crew was fantastic. The flight attendants were incredibly considerate, kind and attentive.
Food was very very bad! Same flight from US was amazing with great food but the food prepared for the flight from Cape Town to New York was not eatable. The crew also did not smile once. They all looked like it was a shift they had not signed up for but were forced to take. :(
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
Surprisingly easy! I was hesitant to try this, but the cost swayed me. I actually felt like I had less stress than all the taxiing and possible delays that occur with short regional flights where you spend less time in the air than getting to and from the plane..
It was okay, no wifi or entertainment real disappointment. Staff onboard not very friendly.
I missed having the television screens to watch on the back of the seat in front of me. Air Canada flights supply these tvs on each seat and I really appreciate that service.
We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole
The Priority check in in Toronto rivalled the poorest I've experienced. The young woman at the desk (7:30 AM, YYZ) was unfriendly and abrupt, behaving as though we were interrupting her day. Her inch long fingernails said it all....I really don't belong here. Other than that, WestJet personnel provided a good travel experience, especially in flight. I must say that the repeated announcements about the cabin being full and how folks should gate check their bags became tedious. WestJet should just offer free checked luggage and charge for carry on suitcases. It would save a lot of time and the voices of the gate agents.
It was very, very cold extremely uncomfortable almost unbearable I was sitting at the front of the cabin
Nice smooth flight with pleasant stewards. Slept most of the flight, they could have slowly turned on the lights to make it more pleasant. Otherwise a good trip.
Great! No food was available during the flight due to the catering service strike but snacks were given throughout the flight which was nice.
I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
Crew was rude.didn’t even say hi or welcome to board
Nothing special. Unacceptable wait for baggage on arriving in Calgary
Departure delay on a late night flight. Made us even later. Tired but got home.
when I arrived at the check in counter of Air Canada, they said they dont have the flight number on their system. Lots of typing and I was told its a code share with Delta and need to check in with them. Arrived at the Delta check in and the guy was.... slower than slow. Wiped his key board, loaded the printers, asked where I was going, where I was staying, how long for, do I have an ESTA, what do I have in my luggage. At the slowest pace possible, whilst cleaning his glasses. Finally he has no more questions and prints the boarding pass and here things get interesting. Oh he says, I am surprised they are letting you on the flight? How do you mean? Well its 55 minutes before take off and they usually shut the gate 60 minutes before take off. I checked afterwards, I was talking to him for 12 minutes. Its as if he was delaying my check in on purpose....
Flight delayed, Poor communication. Uncomfortable/cramped gate area. Insistence by AC staff that our carry-on bags had to be checked due to allegedly small size of overhead bins (not true, as we saw when we boarded). Awful-tasting snacks.
Late departure, gate changed, gate far from the arrival point, seat belt signs on the entire flight, poor experience going through customs (will be filing a complaint regarding this item. Passenger was segregated for no reason on a security check. Check did not find anything wrong, broke lock attached to luggage, didn't allow the passenger to call the other passenger to open the luggage whom it belonged to for the code until after they broke external lock, & threatened them with trouble if brought anything in again).
Small commuter plane but relatively comfortable. Seats are old, Crew was courteous.
It was great. They always say active military, may board early. What happened to the career military that retired with decades of service. Besides that always great experience.
Boarding staff provided up-to-date flight information. They were professional and courteous. The flight was on-time and comfortable (adequate leg room). Early landing and orderly exited the aircraft. Ground baggage handlers were quick to offload carry-on bags. GREAT EXPERIENCE WITH HK EXPRESS
Seats and leg room were tight but then all airline flights are like that unless you pay extra juice. Flying is no longer to be enjoyed ... only endured. Sad.
I could not check in on my AC app. You have a glitch in the system for multi dual passports. When entering Canada from NY I have to use my CDN passport. When I go back home from TO to USA I I have to use my US passport. Your check in system for my return flight would not let me enter my US passport and was not flexible. Demanded a resident number or another alien number That could not change to my US passport number. This did not happen before. Annoying had to check in with an agent. Please fix
Experienced flight cancelations and delays in 5 days. They seem pretty common to AC. Experienced with one of AC's check-in agents at the counter of a big liar. She lied and acted (yes like acting in a movie) that an early flight was fully booked and refused to rebook me, but my flight was delayed two hours so I could not make my connection. Later, I got help at the gate to switch the early flight (Big thanks to that agent). Ater boading, I found the early flight was only 2/3 full meaning there was almost one vacant seat in a 3-person seater, and multiple empty 3-seaters. AC is wired that it is filled with good and bad employees. BTW, AC employees seem never smile, or they don't know how.
Not much food/snacks. I had just tea and it was so bitter.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
It’s bare bones but was on time so can’t complain.
Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.
Food selection is very poor and sears are very uncomfortable.
Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.
Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future
The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.
Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513
Flair did not notify you when they changed gate number!
Can't be happy with a 5 hour delay. Only given $10 voucher for food and still EVERYTHING was an upcharge during the flight.