I missed having the television screens to watch on the back of the seat in front of me. Air Canada flights supply these tvs on each seat and I really appreciate that service.
We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole
The Priority check in in Toronto rivalled the poorest I've experienced. The young woman at the desk (7:30 AM, YYZ) was unfriendly and abrupt, behaving as though we were interrupting her day. Her inch long fingernails said it all....I really don't belong here. Other than that, WestJet personnel provided a good travel experience, especially in flight. I must say that the repeated announcements about the cabin being full and how folks should gate check their bags became tedious. WestJet should just offer free checked luggage and charge for carry on suitcases. It would save a lot of time and the voices of the gate agents.
It was very, very cold extremely uncomfortable almost unbearable I was sitting at the front of the cabin
Nice smooth flight with pleasant stewards. Slept most of the flight, they could have slowly turned on the lights to make it more pleasant. Otherwise a good trip.
Great! No food was available during the flight due to the catering service strike but snacks were given throughout the flight which was nice.
I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
Crew was rude.didn’t even say hi or welcome to board
Nothing special. Unacceptable wait for baggage on arriving in Calgary
Departure delay on a late night flight. Made us even later. Tired but got home.
Flight was delayed for 3 or 4 hours. Then the plane drove around for 45 minutes without taking off (maybe not Air Canada's fault, but communication could have been better). Then, my bags didn't make it to my destination.
2 hour delay and no one informed us about it. They left us sitting in the plane for an hour and a half without even offering us water.
Not so good. Got seat no 12 e. Squeezed between two people. No entertainment, hard to move around. Did not enjoyed that flight.
when I arrived at the check in counter of Air Canada, they said they dont have the flight number on their system. Lots of typing and I was told its a code share with Delta and need to check in with them. Arrived at the Delta check in and the guy was.... slower than slow. Wiped his key board, loaded the printers, asked where I was going, where I was staying, how long for, do I have an ESTA, what do I have in my luggage. At the slowest pace possible, whilst cleaning his glasses. Finally he has no more questions and prints the boarding pass and here things get interesting. Oh he says, I am surprised they are letting you on the flight? How do you mean? Well its 55 minutes before take off and they usually shut the gate 60 minutes before take off. I checked afterwards, I was talking to him for 12 minutes. Its as if he was delaying my check in on purpose....
Flight delayed, Poor communication. Uncomfortable/cramped gate area. Insistence by AC staff that our carry-on bags had to be checked due to allegedly small size of overhead bins (not true, as we saw when we boarded). Awful-tasting snacks.
Late departure, gate changed, gate far from the arrival point, seat belt signs on the entire flight, poor experience going through customs (will be filing a complaint regarding this item. Passenger was segregated for no reason on a security check. Check did not find anything wrong, broke lock attached to luggage, didn't allow the passenger to call the other passenger to open the luggage whom it belonged to for the code until after they broke external lock, & threatened them with trouble if brought anything in again).
Small commuter plane but relatively comfortable. Seats are old, Crew was courteous.
It was great. They always say active military, may board early. What happened to the career military that retired with decades of service. Besides that always great experience.
Boarding staff provided up-to-date flight information. They were professional and courteous. The flight was on-time and comfortable (adequate leg room). Early landing and orderly exited the aircraft. Ground baggage handlers were quick to offload carry-on bags. GREAT EXPERIENCE WITH HK EXPRESS
Seats and leg room were tight but then all airline flights are like that unless you pay extra juice. Flying is no longer to be enjoyed ... only endured. Sad.
Flew premium economy from LHR - PHX. Beautiful new a350. Lovely friendly staff. Actually pretty delicious food. Loved it
At the airport checkin they didn’t have all the details I’d given during the very time consuming online checkin (very slow site), and they lost my bag….
Since I did not get an opportunity to review the trip from Los Angeles to Barcelona with British Airways operated by Iberia, I will add comments here. That experience was not good. Iberia placed me on a plane/airline called LEVEL - it was a bad experience and I will not be travelling with a company I do not know about. The difference in service and comfort from British Airways to Iberia/LEVEL was like night and day. I was very disappointed...I paid a lot of money for the tickets to be so uncomfortable while flying for hours over the ocean. The experience with British Airways was excellent, what I was expecting it to be for a trip of this length...I think being partner with airlines that provide poor service could affect the British Airways' image...
My flight was cancelled for the second time in the Raleigh to NY route .. Cancelled going from Raleigh to NY and then cancelled again from NY to Raleigh going home. Weather was the stated cause but the weather did not seem overly bad anywhere. They blamed lightning but I lived in Florida and planes constantly took off and landed in lightning conditions. I got the feeling that the flight was under booked and it was simply cancelled... The folks at the gates were nice and helpful (not their fault) but it was extremely frustrating and painful to get around those two cancellations. I missed one whole day of my vacation and had to rent a car going home in order to make it back in time to pick up my pet. The hotel I had to get going and the rental car I needed going home were both not covered by American making my vacation much more expensive. I do not think I will ever use American Airlines again.
Entertainment was limited, especially for toddler age children but the rest was great.
we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)
Horrible service. Lack of courtesy and professionalism from some cree members
Shocking. Bumped off the flight as they had overbooked and given my seat to someone else. Rebooked for 24 hours later with no effort to get me there the same day. Staff don't care if you are going to miss events...they give you a hotel voucher and that's it.
My husband’s and my seats were changed without our knowledge or approval so that we were on opposite sides of the plane, several rows apart, instead of window seats in consecutive rows (12A and 13A.). My “new” seat, 15A was right next to the bathroom and several children. My husband’s “new” seat (10G) had a defective screen, so he was unable to watch any movies during the flight. Paying for business class seats should mean I receive business class accommodations, or at the very least, my original seat selection. On the plus side, the crew was attentive and friendly, even when some young mother with screaming children (who were seated by me in my reassigned seat) went ballistic at another passenger. All in all, a way below average flight for which I paid premium prices. A very disappointing end to a wonderful trip to Europe.
Tv didn’t work till the last hour of the flight. Staff was rude and on a couple occasions was arguing with each other. Food was possible the worst I’ve had on a flight.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
It’s bare bones but was on time so can’t complain.
Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.
Food selection is very poor and sears are very uncomfortable.
Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.
Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future
The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.
Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513
Flair did not notify you when they changed gate number!
Can't be happy with a 5 hour delay. Only given $10 voucher for food and still EVERYTHING was an upcharge during the flight.
